Customer Journey Design
Wearing Our Customer Shoes
Want to create memorable experiences for customers? Of course, you do. But sometimes it is difficult to shed the baggage and slip out of the business shoes and into those customer shoes, to understand things from their point of view.
I work with your teams to do just that. I'll help identify the key touchpoints of each journey and work through how you add your distinctive magic moments to that experience to get people talking about you. Then we work through how to build simple, consistently deliverable journeys that are stamped with your personality and give customers loads of reasons to come back and tell others about it.