Customer Journey Design
Wearing Our Customer Shoes
Want to create memorable experiences for customers? Of course, you do. But sometimes it is difficult to shed the baggage and slip out of the business shoes and into those customer shoes, to understand things from their point of view. I work with your teams to do just that.
Whether it's starting off by getting your Customer Experience Vision uncovered, or identifying the key touchpoints of each customer journey, or working through how you add your distinctive magic moments to that experience to get people talking about you, I can help.
Whatever we do, I like to keep things simple, with a focus on building consistently deliverable journeys that are stamped with your personality and give customers loads of reasons to come back and tell others about it.
Get in touch to talk about how to get better, more standout, memorable and consistent customer outcomes from today.